RETURNS AND EXCHANGES

We understand that sometimes, despite careful consideration, you may need to make adjustments to your order. After you receive your package, you have a 15-day window to exchange for a different size or return the item. Upon return, we will provide you with a voucher equal to the item's purchase amount, which you can use for future shopping in our store. To be eligible for an exchange or return, the pieces must meet the following criteria:

  • They must be in the same condition as when they were delivered.
  • They should retain their original packaging, accessories, and labels.

International returns

We do not cover shipping costs for international return or exchange orders. All customers are responsible for all duties and taxes related to their return or exchange. If you want to return or exchange your item, please e-mail info@cajalcajal.com for an exchange within 14 days of your order's purchase.

Quality Assurance

We are committed to delivering the highest quality products to you. If you receive a piece with production defects or shipping damage, we will replace it with a new one at no additional cost. Please notify us of any such issues within 30 days of receiving your order.